Service Advisory: Cybereason Sensor Status & Policy Management

We are pleased to inform you that the service interruption involving Cybereason has been fully resolved. Connectivity between the Cybereason environment and our management portal is now back to normal.

Current Status

Sensor Status: Real-time visibility is fully restored. You can now accurately view the “Online/Offline” status of all endpoints in your portal.
Policy Management: The ability to update and manage security policies has been fully reinstated.
Data Sync: Any backlog of sensor data has been processed, and all dashboard metrics are now up to date.

Verification

Our engineering team has verified that all systems are communicating correctly. No action is required on your part; however, we recommend refreshing your browser if you still see any cached data in the portal.

We appreciate your patience while we worked with our partner to resolve this matter.

We are currently tracking a service interruption with one of our EDR partners, Cybereason. This issue is specifically impacting the synchronization of data between the Cybereason environment and our management portal.

What is Affected?

While our teams work with the partner to resolve this, you may experience the following in your portal:

• Sensor Status: Real-time visibility into sensor “Online/Offline” status may be inaccurate or delayed.
• Policy Management: The ability to update, change, or deploy new security policies is currently restricted.

What is NOT Affected?

Your environment’s security remains our top priority. We have confirmed that:

• Endpoint Protection is ACTIVE: Existing security policies remain enforced on all endpoints.
• Auto-Remediation is ACTIVE: Any auto-remediation policies configured are still enforced on all endpoints.
• Threat Alerting is ACTIVE: Our security operations center (SOC) continues to receive and process threat alerts without interruption.

Our Action Plan

Our engineering team is in direct communication with Cybereason to restore full functionality. We are monitoring the situation closely and will provide an update as soon as synchronization services are fully restored.

We apologize for any inconvenience this may cause and appreciate your patience.